Turner Cycle Return & Cancelation Policy

 

Returns:

Returns must have the ORIGINAL RECIEPT, must be in NEW & UNUSED condition.

Product must be received at Turner Cycles WITHIN 30 days from original shipped date.

 

RETURNS ARE SUBJECT TO A RESTOCKING FEE OF 20% OF THE PURCHASE PRICE.

 

Customer is responsible for return shipping charges. We RECOMMEND using a trackable shipping method and consider adding insurance to the package.

Original shipping charges are non-refundable.

Please contact us before shipping; (281) 593-1809 or info@turnercycles.com

Shipping address is Turner Cycles LLC 732 County Road 2286 Cleveland, TX. 77327

 

There are NO returns on any custom items.

It is the responsibility of the customer and/or the installer to verify that the parts purchased are the correct parts for your application PRIOR to installation.

We assume no liability for costs on inconvenience incurred because of incorrect parts.

If the installer/customer damages these parts in attempt to install them, we will access an appropriate fee determined by the extent of the incurred damage. We reserve the right to charge a 20% restocking fee for ANY and ALL returned items, regardless of reason, including but not limited to manufacturing defects.

 

Cancelation’s:

Refused shipments are subject to a 20% restocking fee, plus shipping & processing fee’s. If a customer wishes to cancel an order, it is the responsibility of the customer to cancel the order before the product is shipped. If a customer cancels an order after product has been shipped, the refused shipment, cancellation or return will be subject to a 25% restocking fee and any shipping charges incurred to & from, along with processing fees. For orders outside of the United States, any fees associated with customs or duties are non-refundable.